Identify the concern before choosing a plan.

Physical evidence to record around resting areas

• Live insects found in mattress piping, bed-frame joints or furniture seams
• Dark spotting, pale shed skins or eggs associated with those hiding places
• Rust-coloured marks on bedding or an affected resting surface
• Repeated findings in the same room, with dates and the exact location noted

What an assessment considers

Describe the insect's size and appearance, the rooms involved and any recent travel or movement of furniture. Physical evidence should be reviewed before identifying bed bugs; skin marks alone do not confirm the insect or its source.

The service journey

1. 01Review photographs or accessible physical evidence and identify the insect
2. 02Map affected resting furniture and adjacent hiding places where relevant
3. 03Discuss a room-specific service scope and preparation plan
4. 04Agree how findings and any further visits will be reviewed

Before the visit

• Photograph evidence where practical and ask how samples should be handled
• Avoid moving suspect furniture or belongings between rooms while awaiting guidance
• Provide a history of previous products or treatments and request written preparation instructions

Aftercare and follow-up

Follow the agreed plan for furniture, fabrics and room use. Record new physical evidence in the same way as the original findings so the review has a useful comparison.

Confirm the number and timing of any follow-up visits in writing. Do not treat an absence of visible insects on one day, or skin marks alone, as a conclusive result.

Your questions, answered

Further reading: US EPA: finding and identifying bed bugs

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